Refund Policy

Refund Review Window

You can ask us to review a refund request within 7 calendar days after purchase. This policy applies to NanoEdit paid subscriptions, credit packs, one-time digital purchases, one-time paid quiz reports, PDF downloads, and quiz subscription products, except for accounts terminated for violations of our Acceptable Use Policy.

NanoEdit subscriptions are recurring plans that renew automatically until canceled. Credit packs, digital photo unlocks, and one-time paid quiz reports are one-time digital purchases unless the checkout clearly says otherwise. After a one-time digital purchase is completed, we provide access to the paid file, report, PDF, or delivery link tied to that transaction. This policy is the controlling refund policy referenced by our Terms of Service, pricing page, and checkout.

A request inside the review window does not automatically mean every purchase is fully refundable. We first try to fix access, delivery, billing, or technical issues. If we cannot deliver what was purchased, or if applicable law requires a refund, we approve the refund according to the rules below.

Subscriptions, Renewals, and Cancellation

Subscription checkout shows the introductory price, trial or promotional period when applicable, renewal price, currency, billing interval, taxes, and payment method before purchase. By completing subscription checkout, you authorize recurring charges through Stripe until the subscription is canceled.

You may cancel at any time through your billing portal, your account page when available, or by contacting support@nanoedit.ai. To avoid the next charge, cancel before the renewal date. Cancellation stops future renewals but does not automatically refund charges already completed. Unless a refund is approved, applicable law requires a different outcome, or access is terminated for fraud or abuse, paid subscription access normally continues until the end of the current billing period.

Eligibility

• Duplicate charges or incorrectly charged amounts are normally eligible for a full refund or correction.
• Paid files or reports that were not delivered, and that we cannot make available after reasonable support, are normally eligible for a full refund.
• Technical failures that prevent access to the paid result, and that we cannot resolve, are normally eligible for a full refund.
• For subscriptions and credit packs, refund eligibility may depend on usage in the billed cycle or purchased pack.
• Subscription renewal charges may be reviewed if there was a billing error, duplicate charge, unresolved access failure, unauthorized account access, legally required refund right, or a support-approved exception with no meaningful use in the new cycle.
• For one-time digital purchases, refund eligibility may depend on whether the file or report was delivered, accessed, downloaded, or substantially used.
• As a general rule, each user is eligible for at most one approved refund for the lifetime of the account.
• Accounts that have violated our Terms of Service or Acceptable Use Policy are not eligible for refunds.

Full, Partial, or Declined Refunds

Approved refunds can be full or partial depending on the issue, delivery status, digital content usage, and applicable law. If applicable law requires a full refund, NanoEdit will honor that requirement.

Partial refunds may be used for good-faith support cases that do not involve a complete delivery failure, incorrect charge, duplicate charge, or legal right to a full refund. For example, we may consider a partial refund for a corrected delay, limited content issue, or other support adjustment.

We may decline refund requests based mainly on subjective dissatisfaction after accessing the paid result, incorrect user-provided information, substantial use of delivered digital content, failure to cancel a subscription before renewal, change of mind, lack of use, partial unused billing periods, abuse, fraud, unauthorized sharing, or requests outside the applicable window, unless consumer law requires a different outcome or support approves an exception.

How to Request a Refund

Email support@nanoedit.ai with:

1. The email address associated with your NanoEdit account
2. The order, transaction, receipt, or subscription ID
3. The reason for the refund request (optional, helps us improve)

If you are asking us to consider an edge case, please include a short explanation. We are open to discussing legitimate situations before you escalate the issue elsewhere.

Processing Time

Approved refunds are processed within 5-10 business days. The refunded amount will be returned to the original payment method. Bank processing times may add additional delay.

Effect of Refund

If a purchase is refunded, the paid entitlement tied to that purchase may be canceled or revoked, including subscription access, quiz membership benefits, paid results, PDF downloads, report links, credits, and commercial-use rights. Any commercial-use license or authorization granted through the refunded purchase ends with that refunded purchase, and you should stop using refunded entitlements for commercial publishing, licensing, resale, or other commercial exploitation unless you later obtain a new valid paid entitlement. If this affects an active project, please contact us so we can help you figure out the right next step.

Chargebacks

If something looks wrong with a charge, please contact us first. In many cases we can sort out billing issues directly. We may use checkout consent records, policy versions, receipts, subscription status, access logs, report delivery records, PDF download logs, support history, device / network information, and cancellation records to investigate and respond to payment disputes. If a chargeback appears clearly abusive, fraudulent, or inconsistent with this policy rather than a genuine billing dispute, we may need to permanently close the related NanoEdit account and block associated email addresses, IP addresses, devices, and payment methods to protect the service.

Contact

Email: support@nanoedit.ai